Use casesUse cases
Customer experience
Keep calls, messages and follow-up connected. Turn enquiries into clear requests and bring in your team when needed.
Book a meetingEnquiry qualification
Meeting requests
Human handoff
02 / Voice showcase
Hear an agent move the conversation forward.
Voice AgentsHotel reservation
AI agent
Good evening, Azure Bay Resort, this is the reservations assistant. How can I help?
AI agentGood evening, Azure Bay Resort, this is the reservations assistant. How can I help?
CustomerHi, I'd like to book a room for my family in July.
AI agentOf course. Which dates are you thinking of?
CustomerFrom the twelfth to the nineteenth of July.
AI agentSeven nights, July twelfth to nineteenth. How many adults and children?
CustomerTwo adults and two children, ages six and nine.
AI agentThank you. For four guests, our Family Suite with sea view is the best fit. It has two bedrooms and is close to the kids' club. Would you like me to request that one?
CustomerYes, and is the all-inclusive package included?
AI agentAll our stays are ultra all-inclusive, including à la carte restaurants and the kids' club. Our team will confirm the final rate by email. May I have your name and email?
CustomerAnna Petrova, anna dot petrova at mail dot com.
AI agentThank you, Anna. I've created your request: Family Suite, sea view, July twelfth to nineteenth, two adults and two children. You'll receive a confirmation with the rate within the hour. Anything else?
CustomerNo, that's all. Thank you!
AI agentHave a lovely evening.
0:00 / —
These are synthetic sample calls. Your agent uses your approved knowledge, tools and handoff rules.
04 / Deployment
Cloud or on-premise.
Choose where Luff runs.
Cloud
Connected to your knowledge and tools, hosted in the cloud.
On-premise
Deployed within your own infrastructure, with your IT team.
✓Approved knowledge✓Tool permissions✓Human handoff✓Audit trail
/ FAQ
Good questions. Clear answers.
What can the agents handle?
Customer conversations, structured requests and tasks connected to approved knowledge and tools. We agree the scope and approval rules before launch.
Can you deploy on-premise?
Yes. On-premise deployment is available. Infrastructure, model dependencies, access and operating requirements are scoped with your IT team.
Which languages are available?
Turkish, English, Russian and Arabic. Additional language requirements can be assessed during discovery.